Step 3 We determined the probability an airline is selected with less than two mishandled baggage reports for 1,000 passengers will be found using the following. probability = number of airlines with less than 2 mishandled baggage reports per 1,000 passengers number of airlines Refer to the given data. Airline On-Time Arrivals (%) Mishandled Baggage per 1,000 Passengers Customer Complaints per 1,000 Passengers Virgin America 83.3 0.77 1.40 JetBlue 78.9 1.98 0.89 AirTran Airways 86.9 1.68 1.01 Delta Air Lines 86.7 1.80 0.83 Alaska Airlines 87.7 2.83 0.41 Frontier Airlines 78.1 2.32 0.86 Southwest Airlines 82.9 2.98 0.15 US Airways 86.1 1.94 1.64 American Airlines 77.1 3.02 0.70 United Airlines 77.6 3.77 4.34 Of the given 10 airlines, 5 Correct: Your answer is correct. seenKey 5 have less than two mishandled baggage reports per 1,000 passengers. Thus, the probability an airline is selected with less than two mishandled baggage reports per 1,000 passengers follows. probability = number of airlines with less than 2 mishandled baggage reports per 1,000 passengers number of airlines = 5 Correct: Your answer is correct. seenKey 5 10 = 0.5 Correct: Your answer is correct. seenKey 0.5 Step 4 (c) If you randomly choose 1 of the 10 airlines for a follow-up study on airline quality ratings, what is the probability that you will choose an airline with more than one customer complaint per 1,000 passengers? Recall that the probability of an event is calculated as follow