We determined the probability an airline is selected with more than one customer complaint per 1,000 passengers will be found using the following expression. probability = number of airlines with more than one customer complaints per 1,000 passengers number of airlines Refer to the given data. Airline On-Time Arrivals (%) Mishandled Baggage per 1,000 Passengers Customer Complaints per 1,000 Passengers Virgin America 83.3 0.77 1.40 JetBlue 78.9 1.98 0.89 AirTran Airways 86.9 1.68 1.01 Delta Air Lines 86.7 1.80 0.83 Alaska Airlines 87.7 2.83 0.41 Frontier Airlines 78.1 2.32 0.86 Southwest Airlines 82.9 2.98 0.15 US Airways 86.1 1.94 1.64 American Airlines 77.1 3.02 0.70 United Airlines 77.6 3.77 4.34 Of the given 10 airlines, have more than one customer complaint per 1,000 passengers. Thus, the probability an airline is selected with more than one customer complaint per 1,000 passengers follows. probability = number of airlines with more than one customer complaints per 1,000 passengers number of airlines = 10 =