Step 4: Design, develop and maintain knowledge management methods and processes for each identifying, capturing, disseminating, and exchanging knowledge. Follow the guidelines provided to develop knowledge management methods and processes. The knowledge management plan must be prepared using template 16. Word-limit to develop the knowledge management program is 400-500 words. To develop knowledge management methods and processes, you must: Establish knowledge management program objectives. Build a knowledge management implementation roadmap for: Identifying knowledge within the organisation Capturing knowledge Disseminating knowledge Exchanging knowledge Develop strategies to monitor the knowledge management program. Template 16 must include the following information: Knowledge management program objectives. Knowledge management implementation roadmap for: Identifying knowledge within the organisation " Capturing knowledge I Disseminating knowledge