Step 4: Implementation Step 2: Objectives Step 1: Assessment Step 5: Evaluation Step 3: Selection Match each of the options above to the items below. Demarcus' department's productivity is being reviewed by upper management after a sharp decrease from last year's levels. No answer Bianca is given specific metrics that her department has to meet. No answer Oswaldo receives several proposals from learning and development content delivery companies and considers each. No answer Melba is charged with deciding whether to have learning and development classes conducted during the workday or to have learning and development outside of work. No answer Jere reviews customer satisfaction data to determine if her employees are doing better in that area