step one's math does not add up, I posted this earlier today and this first steps response makes no sense.

TeleNext, a boutique call center in St. Louis, Missouri, currently employs 200 full-time call center representatives, 10 supervisors, and 1 manager. The call center operates from 9 a.m. to 5 p.m., Monday - Friday. The call center handles approximately 250 calls per week per call center representative. The call center projects its call volume to double over the next 12 months. Because of the stress on call center representatives and the desire to improve customer experience, the call center also wants to reduce the number of weekly calls per representative from 250 /week to 200 /week by the end of the 12 -month period. How many call center representatives, supervisors, and managers will be needed at the end of the next 12 months, assuming the same ratio of supervisors-to-representatives and managers-tosupervisors? Round to the nearest whole number. Assuming the company averages 25% turnover per year for call center representatives and 10% for supervisors based on current roll levels, how many representatives, supervisors, and managers will have to be hired over the next 12 months to meet the projected call center demand? Round to the nearest whole number. What challenges do you see in meeting the call center's staffing requirements for the coming year? What can be done to meet the projected staffing requirements? Be specific regarding recruiting sources or other actions. Please show all calculations (how answers were arrived at). This is an individual exercise; collaboration with others is not permitted. Explanation: Future weekly calls per representative = Current weekly calls per representative (Current weekly calls per representative Future weekly calls per representative) / 12 months =250(250200)/12=216.7 calls/week