strategically links all operations dealing with resource supplies.

A$)$ Total quality management.

B$)$ Customer relationship management

C$)$ Value chain management.

D$)$ Supply chain management.

E$)$ Internal customer management.

The purpose of performance appraisal is intended to assist people in their training and continued personal development.

A$)$ Development.

B$)$ Labor relations.

C$)$ Evaluation.

D$)$ Orientation.

E$)$ Socialization.

A form of licensing in which a foreign firm buys the rights to use another's name and operating methods in its home country is called

A$)$ outsourcing

B$)$ a strategic alliance

C$)$ a licensing agreement

D$)$ franchising

E$)$ a joint venture

direct activities toward key and specific performance results.

A$)$ Strategic objectives.

B$)$ Corporate objectives.

C$)$ Operating objectives.

D$)$ Planning objectives.

E$)$ Official objectives.