strategize what a manager would do if the found worker not following the SOPs

CHAPTER 6 Meeting Workshift Standards APPLICATION EXERCISE Divide into groups of two or three and brainstorm strate gies that managers and supervisors should use when they observe SOPs not being followed in the following situa- tions. Select one person to record the strategies suggested. If time permits, he or she can make a report to the class. Situation 1: A server still in training is observed setting a table incorrectly. Situation 2: A dish washer is observed following procedures accurately during slow times but taking shortcuts when business volume increases. Situation 3: A long-time server who has never created any problems has been written up in several recent customer comment cards for inattentive service. Situation 4: A long-time receptionist arrives at work with several facial piercings in violation of company policy Situation 5: A server who began work several months ago and completed all required training consistently has difficulty operating the POS system. REVIEW YOUR LEARNING Select the best answer for each question. 1. Which management tool implements standards? A. Job descriptions B. Job specifications C. Performance appraisal forms X Standard operating procedures 2. What are developed as part of the position analysis process that will become SOPS? 4. A manager has budgeted $39,540 April. The operation is open sever average ee is paid $12 per average of labor hours th abor in k. The is the hed uled pe A 110 B. 125 C 140 D. 155 X Task lists 5. What info A. Actual B. Names position C Number the shift provided in be incurra to be sche B. Job descriptions C. Task breakdowns D. Performance standards 3. What is the first step in planning, managing, ar evaluating employee work schedules? viedla