Students must specifically reference at least 3 times from 2 or more resources found in the reading list. 1. Recommend an approach for Missy to consider in addressing the problem with Louise? (Page 24 McConnell, 2018) 2. What are internal and external customers and how are they affected by Louise? Policies: 2. As a supervisor, what should you do about a policy that is unpopular with your employees? List steps that should be taken.