Students will develop a quality measurement tool that can be used in healthcare quality management.

Select one of the following options:

$1.$ Patient or staff satisfaction survey for an organization, department or program that provides a

comprehensive view of an individual$$s overall satisfaction; quantitative and qualitative feedback is

important. Follow survey design principles related to length, font size and type, content, and

instructions.

$2.$ Organization$/$department scorecard with specific characteristics to be measured and definitions of

the select characteristics.

$4$

$3.$ Leadership training on a specific quality topic that has been discussed in the course; be sure the

design is engaging. Follow principles of PowerPoint design if that is your chosen tool, and include

speaker notes as appropriate.

$4.$ An audit for evaluating$/$monitoring quality for your service; this might include a medical chart audit,

inspection, testing of employees related to a specific topic, observation form, or billing audit.

Consult with the faculty member for additional ideas if needed.

You should review your textbook as well as two$-$to$-$three articles about developing your selected tool $($i$.$e$.,$

what makes a successful survey or quality audit$).$ Include a one$-$page instruction sheet on how to complete

the tool $($i$.$e$.,$ purpose, goals, scoring, instructions to patients, etc.$)$ and explain how the tool will be used to

analyze quality $($i$.$e$.,$ comparing satisfaction over two quarters, chart review accuracy for a year, pre$/$post$-$

test after training$).$ Format: instruction sheet $(12$ pages; may be a letter to the individual to complete the

tool or a direction sheet for employees$)$; tool $(13$ pages, depending on type$)$; and summary of how will

use analyze and use data collected $(12$ pages$).$