Students will identify a problem situation (at least three problems) in an organisation they have access to (preferably an organisation where the student works or has worked recently). Do not focus on a problem that has already been solved. The project report should be covering the following points: 1. Provide a brief introduction of the organisation (it is acceptable to withhold the name of the organisation). 2. Describe the problem, as much as possible in terms of the observable or measurable symptoms it manifests, for example: increased customer complaints; specific quality concerns; high staff turnover; contracts lost; decreased market share; loss of funding or loss of profit etc., 3. The issue/problem should then be considered and analysed in terms of