Question: StudyHall, a large publishing company specializing in educational software, has adopted a ( n ) approach to gain a competitive edge in light of intense

StudyHall, a large publishing company specializing in educational software, has adopted a(n) approach to gain a competitive edge in light of intense foreign competition and increasingly demanding customers. The company believes that uniform commitment to quality in all areas of its organization will promote a culture that meets customers' perceptions of quality.
StudyHall, a large publishing company specializing in educational software, has adopted

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