Subject: Critical thinking/ psychology

PROBLEM SOLVING Read the short scenario and answer Question Assuming that you are a customer service manager of a private hospital. You and your team were assigned by the top management to improve patient satisfaction. There have been various improvement initiatives in the past but they were not producing the desired results considering the number of complaints received from patients in your hospital is escalating again. This time, your team members have become rather skeptical about another meeting on the subject. So you decide to use some creative problem solving techniques. You hope it will make the team meeting more interesting and engage people in a new way. Question 2 You divide your team into four groups. Each group is required to list down solutions based on each technique that has been assigned to them below. Your task Brief them about each of the techniques. Then, for each technique, provide one (1) example of solution to the situation above. a. Think in reverse b. Shift perspective c. Free association using the word "tiger d. Bionics