subject: HR ADMINISTRATION

CHOSE THE CORRECT ANSWER

The four elements of effective communication are: 1. Accurate, Clear, Concise and Simple 2. Factual, Accurate, Clear and Argumentative 3. Accurate, Practical, Deliverable and Persuasive 4. Factual, Practical, Concise & Clear and Persuasive 5. Direct, Authoritative, Persuasive and Clear Which element of effective communication means that useful information isprovided to help the receiver of the message understand a particular subject? 1. Practical 2. Factual 3. Concise 4. Persuasive 5. Direct What is the best way for companies to ensure that communication technology is used wisely? 1. Allowing phones to be used only by employees in training 2. Punishing employees who misuse technology 3. Establishing a specific code of conduct and rules on how to use communication technology wisely 4. Letting every employee do what they want 5. Allowing only managers to use technology What is the best reason to send emails in a business environment? 1. To fire someone 2. To reprimand someone 3. To communicate emotions 4. To send detailed information 5. To send emergency information Texting is best used for ... 1. emotional communication. 2. firing someone. 3. sending directions, quick changes and emergencies. 4. to communicate detailed information. 5. to send apologies. What are the effective listening techniques? 1. Reflecting, Probing, Deflecting and Advising2. Reflecting, Deflecting, Apologizing and Advising 3. Advising, Directing, Apologizing and Focusing 4. Focusing, Advising, Directing and Deflecting 5. Secretive, Deflecting, Reflecting and Imperfect Which effective listening technique is the ability to attain more information by asking questions? 1. Reflecting 2. Advising 3. Probing 4. Deflecting