SUBJECT: HR ADMINISTRATION

#CHOSE THE CORRECT ANSWER

Which effective listening technique is the skill of letting the customer know that you are listening to what they are saying? 1. Resisting 2. Probing 3. Deflecting 4. Apologizing 5. Reflecting Jennifer, Eric, Gabriel and Maria are working together to develop a marketing plan for one of their company's newest product lines. After some initial conflict, the group started to really come together. Now, the group is highly unified and very productive. The marketing plan is practically writing itself! Which stage of development is this group in? 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning Which of these stages represents the time when the group becomes a cohesive unit, morale is high and members actively acknowledge the talents, skills andexperience that each member brings to the group? 1. forming 2. performing 3. storming 4. norming 5. adjourning Which of these stages represent the time characterized with anxiety and uncertainty when the group is just starting to come together? 1. forming 2. norming 3. storming 4. performing 5. adjourning The CEO of a large company is trying to coordinate the launch of a new product. Most of his workers describe him as a positive leader who provides clear instructions and feedback about their job performance. Why is this CEO a good communicator? 1. Because his communication is a tangible skill that helps him run his business. 2. Because he provides his employees with clear and concise instructions. 3. Because he is always positive when communicating with his employees. 4. Because he is actively involved in the launching of a new product. _____ can be defined as the accumulated information and skills a person develops through expertise and education. 1. Competence 2. Wisdom 3. Ability 4. Knowledge A company created a new group to start work on a specific project, but there arenot enough workers to do all of the required tasks. How will the group MOST likely be expected to handle this amount of bandwidth? 1. The company is expected to hire new employees. 2. The company should predict the possibility of such an event and be flexible with its expectations. 3. Workers will be expected to cover more ground and increase their abilities. 4. Workers are expected to go on strike and protect their work standard.