Subject : Management Information System

Based on what you have learnt in this lesson, share your thoughts on the following:

Chapter 1 Information Systems in Global Busness Today 41 INTERACTIVE SESSION MANAGEMENT Can You Run the Company with Your iPhone? Can you run the company just by using your iPhone using the Close Call app to describe situations and Perhaps not entirely, but there are many business upload photos to the call center Once provided with functions today that can be performed using an the hazard's GPS coordinates the call center will iPhone, iPad, or Android mobile device Smartphones usually schedule repairs within 24 hours and tablets have become all-in-one tools that help MyWork gives maintenance workers a simple managers and employees work more efficiently, overview of all of the jobs cach team needs to com packing a powerful, networked computer into a plete during a specific suit. This mobile app clusters pocket-stae device. With a tap or flick of a finger, jobs by location skills required, and opening and these mobile devices can access the Internet or serve closing times. Using precise map coordinates, work- as a telephone, camera, music or video player, an es can find sites easily and finish jobs more quickly e-mail and messaging machine, and increasingly, a By electronically delivering daily job schedules to gateway into corporate systems New software appli over 14,000 maintenance staff members, My Work Gations for document sharing collaboration, sales Thas enabled them to complete over a half a million order processing inventory management schedul- work orders to date while minimizing interruptions ing, and production monitoring make these devices British Airways is the largest airline in the United even more versatile business tools Kingdom, with operations in more than 200 airports Network Rail runs, maintains, and develops the worldwide. The airline has found many ways to use rail tracks, signaling, bridges, tunnels, level cross the iPad to improve customer service and operational ings, and many key stations for most of the rail efficiency. The airline has created more than 40 eur network in England, Scotland, and Wales. Keeping tom apps for over 17,000 Pads for its workforce that trains running on time is one of its top priorities. To have transformed the way it does business maintain 20,000 miles of track safely and efficiently Unforeseen disruptions can create long lines of skilled workers must be equipped with appropriate passengers woking flight information and rebooking tools and work across thousands of sites throughout The FightReact app used by British Airways mobi- the tail network, 24 hours a day Network Rail uses les agents to scan a boarding pass, review the cus a group of custom apps for its 22,000 iPhone and tomer's booking, look up alternate flight options, and iPad devices to streamline maintenance operations mebook and reticket passengers-all within four min quickly capture incident data, and immediately share uter Banner allows agents to identify passengers critical information transferring onto a specific flight, while Translate Several apps help Network Rail improwe railway per enables stars to communicate easily with travelers formance and safety. The Clow Call app helps employ speaking any language ces report hazards as they are found to problems can Inside the airport, iPads and iPhones communi be addressed quickly. The My Work app gives mainte- cate with low-energy wireless Bluetooth signals from nance teams all the information they need to start and illeacon, notifying customers of Wi-Fi accessgate complete repair tanks The Sentinel app allows field locations, and flight updates. Beyond the terminal managers to electronically scan ID cards to verify that mobile apps are helping tritish Airways to improve workers are qualified to perform specific tanks the aircraft turnaround process, British Airways has The iPhone and iPad apps provide maintenance more than 70 planes at London Heathrow Terminal technicians with current technical data, GPS loca five turning around at once, and each requiring a tions, and streamlined reports, replacing cumber team of around 30 people. To shorten and streamline some reference books and rain-soaked paperwork this process can generate huge business benefits that slowed the repair process. Many service calls Loading luggage and cargo onto an aircraft is one start with hazardous conditions reported by Network of the most complex parts of the tumaround pro Rail employees themselves. Rather than waiting cess, requiring detailed communications between hours to fill out a report at the depot, workers can the turnaround manager (TRM), who coordinates take pictures of dangerous situations right away, and manages the services around the aircraft during 42 Part One Organizations, Management, and the Networked Enterprise departure and arrival, the offsite Centralised Lead In addition to facilitating managerial work mobile Control (CLC) team, and the pilot With iPads run devices are helping tank and file employees man ning the lead Direct app, turnaround manages are age their work lives more effectively Shyti ne of able to monitor the aircraft loading process and share several smartphone apps that allow workers to share data with pilots and back office staff in real time Information, male schedule changes and report TRMs can receive and input maltime data about Labor violations. Thousands of employees at chains the aircraft loads contents, weight, and distribution. Surbucks and Old Navy are using these apps to These data are essential to help the pilot calculate View their schedules and swap shifts when they've the right amount of fuel and position the plane for got a scheduling conflict or need extra work takeoff By Mremlining communications between the ground crew, the CLC team, and the pilot load Direct and iPad speed up the pace at which altcraft www.ccm. become airborne. These mobile tools have helped www. www British Airways achieve an industry leading bench mark for aircraft turnaround CASE STUDY QUESTIONS 1. What kinds of applications are described here What business functions do they support? How do they improve operational efficiency and decision making 2. Identify the problems that the business in this case study solved by using mobile digital devices What kinds of business most likely to benefit from equipping their employees with mobile dipl til devices such as iPhones and ads 4. One company deploying Phones has stated. The Phone is not a game change is an industry changer It changes the way that you can interact with your customers and with your suppliers Discuss the implications of this statement Phone and iPad Applications for Business 1 Salesforce 2. Caco WebEx Meetings 3 SAP Business One 4 Work 5 Evernote & Adobe Acrobat Reader 7. Oracle Business Intelligence Mobile 8. Dropbox OD Whether it's attending an online meeting checking orders, working with files and documents, or obtaining business intelligence Apple's iPhone and Pader unlimited possibilities for business or A stunning multitouch display, full internet browsing, and capabilities for messaging, video and audio transmission, and document management make each anal purpose platform for mobile computing