Subject: MGT 314 - Operations Management

2. For a 40-minute period today, all search results on Google, the most popular search engine in the world, were flagged as potentially harmful, with users warned that the site may harm your computer". Users were being warned that all search results were dangerous and advised to pick another one. Google's search service had been hit by technical problems. Google work with an organization called stopbadware.org who finds out, using customer complaints, which sites install malicious software on people's computers and which therefore should carry a warning. The list of dangerous sites is regularly updated and handed to Google. But when Google updated the list today, it mistakenly flagged all sites as potentially dangerous. a. Explain what type of cost would Google need to bear now to overcome this mishap? (2.5) b. There are two types of Errors a process can encounter. Explain what type of error did Google encounter and why? (2.5)