SUBJECT: Project Management

Question:

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p/s: you can also add your own pov on his question.

PROJECT MANAGEMENT Instruction: Answer ALL questions PARTA FORMATNE ASSASSMENT (10%) Question 1 Describe three (3) reasons why good verbal and written communications are critical elements in project management. In Poject Management (10 marks) Question 2 Assume you are appointed as project manager. States any three (3) examples of unethical behaviors that may happen in project management and explain what your strategy in handling each of the misconduct (10 marks) Personal Communication Effective and frequent personal communication - is crucial to keep the project moving, identify potential problems, ask for suggestions for improving project performance and avoid surprises. a Personal communication can occur a number of different ways: Through nonverbal behavior, such as body language Face-to-face or through some medium like telephone, voice mail, e-mail, texting, letters, memos, videoconferencing It can be verbal or written When verbal, it requires effective listening skills in order to interpret the message properly Verbal Communication How it takes place Face-to-face, via telephone, voicemail, videoconferencing What provides Discussion, clarification, understanding, immediate feedback Elements affecting communication Body language Cultural differences When to use Early in project, especially face-to-face Provide timely communications Written Communication How it takes place Through e-mail or can be sent hardcopy 1 What it provides Information, confirmation, requests What it affects Length and word choice important Media selected - electronic or hard copy When to use When impractical to meet Disseminate information in a timely manner Effective Listening Barriers to Effective Listening Pretending to listen I interruption Bias 1 Impatience 1 Jumping to conclusions Effective Listening How Improve Listening Skills Focus on the person talking I Engage in active listening-provide verbal and nonverbal feedback Ask questions Do not interrupt