Subject: Response to Your Inquiry $-$ ABC Logistics Software Proposal

Dear $[$Prospect$\text{'}$s Name$],$

I hope this message finds you well. Thank you for taking the time to review our proposal for the ABC Logistics Software. We appreciate your thorough consideration and are excited about the potential to collaborate with your esteemed company.

In response to your questions, please find detailed answers below:

$1.$ Pricing and Discount:

While we truly value the potential partnership with your company, we must maintain the integrity of our pricing structure to continue providing high$-$quality services. However, we understand the importance of this collaboration and are open to discussions. We can offer a $10\%$ discount on the last price shared, but in lieu of a further reduction, we would be delighted to include additional training sessions or extended support terms to enhance the overall value of our proposal.

$2.$ Implementation Timeline:

We appreciate your desire to expedite the implementation and testing phase. While our standard estimate is $4$ months, we are committed to meeting our clients' needs. We will assess the feasibility of completing the implementation in $3$ months and will provide a revised timeline accordingly.

$3.$ Service Level Agreement $($SLA$)$:

Our commitment to a $99\mathrm{.}9\%$ uptime is a critical aspect of our service. In the rare event that this standard is not met, we have a comprehensive SLA in place that includes remedies such as priority support, service credits, or$,$ in extreme cases, compensation discussions.

$4.$ Escalation Process:

Our proposal designates an Account Director as your primary contact. However, we understand the importance of a clear escalation process. Should any issues arise, your designated Account Director will work closely with our Customer Success Manager, who can provide immediate attention and resolution to any concerns that may require escalation.

$5.$ Sales Meeting and Training:

We are thrilled at the opportunity to showcase our software to your sales force and provide training sessions. We confirm our availability for your annual sales meeting in $5$ months and will coordinate to deliver a comprehensive demonstration and breakout training sessions to maximize the understanding and utilization of our logistics application

We are eager to address any further questions or concerns you may have. Our team is committed to ensuring a seamless and successful collaboration with your company.