Question: Subject: Service Marketing Explain customer gap models 2 (Policy GAP) and 3 (Delivery GAP). Relate these two-gap models with a) Fast food restaurant b) Online

Subject: Service Marketing

Explain customer gap models 2 (Policy GAP) and 3 (Delivery GAP). Relate these two-gap models with

a) Fast food restaurant

b) Online delivery service for groceries

c) A salon

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