Question: SUBJECT : TRAINING NEEDS ANALYSIS You are approach by your Customer Service Manager informing that Company received 50 various complaints from customers every month, ranging

SUBJECT : TRAINING NEEDS ANALYSIS

You are approach by your Customer Service Manager informing that Company received 50 various complaints from customers every month, ranging from no one pick-up calls to complaints nor resolved on time. Please state what level(s) of analysis will you take?

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