Question: SUBJECT : TRAINING NEEDS ANALYSIS You are approach by your Customer Service Manager informing that Company received 50 various complaints from customers every month, ranging

SUBJECT : TRAINING NEEDS ANALYSIS

You are approach by your Customer Service Manager informing that Company received 50 various complaints from customers every month, ranging from no one pick-up calls to complaints nor resolved on time.

(i) Please state what level(s) of analysis will you take?

(ii) What are the actions you will take in the level(s) of analysis you stated above?

*i need intro, points and conclusion

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