Successful managers understand that effective communication helps resolve problems, eliminates barriers between people and departments, and results in greater productivity through stronger workplace relationships. Walmart's managers use effective communication models and styles to help them achieve their intended results. You will develop and practice skills in recognizing different communication styles. You will see the benefits of responding to others using their preferred communication style and how this contributes to building stronger business relationships in the workplace.

As you focus your attention on communication styles and skills, read the questions below and think about how you would answer each of them:

a) Why is it important to recognize the individual communication styles of the people you work with at Walmart?

b) What is the relationship between effective communication and your ability to build strong working relationships?

c) How does adapting your communication style to meet the needs of others result in better understanding?

d) What can you do today to become a more skillful communicator?