summarise, ISO$/$IEC $20000$:

o Description: ISO$/$IEC $20000$ is an international standard for IT service management. It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system.

o Key Features:

$$ Process Approach: ISO$/$IEC $20000$ emphasizes a process$-$based approach to service management.

$$ Service Delivery and Relationship Processes: It covers processes related to service delivery $($e$.$g$.,$ service level management, availability management$)$ and relationship management $($e$.$g$.,$ supplier management$).$

$$ Certification: Organizations can seek ISO$/$IEC $20000$ certification to demonstrate compliance.

o Example: An organization adhering to ISO$/$IEC $20000$ might focus on service level agreements $($SLAs$)$ and ensuring service quality