1. Summarize the case using your own words.
2. Explain how job enrichment issues are addressed in this case.
3. How are the elements of the collective bargaining agreement influencing the morale and retention of employees?
4. How can changes in the attendance policies, guidelines for tardiness, and the process for approval of sick leave improve working conditions of employees?

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PLEASE HELP ME ANSWER IT IN YOUR WORDS

Case Application 5-B TURNOVER AND MORALE PROBLEMS AT TSA Next time you go through security on your way through the airport. Changes in attendance policies, guidelines for tardiness, and smile and say thank you to the screeners who help you send your the process for approval of sick leave. bags through screening and wave you through the scanner Low Revision of how employees bid for shifts annual leaves transfer morale runs rampant through the screeners that work at the Trans policies and how employees may convert from part-time to portation Security Administration (TSA) and odds are that the full-time screener you smile at is thinking about quitting. Changes in requirements for uniforms, personal appearance. A recent government report revealed concerns that the low and subsidies for uniforms and parking morale of the screeners may be a distraction to them on the job and Requirements for personal safety and comfort including workplace may even cause them to be less focused on security and screening temperatures lighting ergonomic equipment and noise level responsibilities. About one in five of the nation's 15.000 screeners Revised dispute resolution process designed to provide fairness quit every year due to low morale, low pay discrimination, and fear and due process for TSA officers including a revised appeal of retaliation if they complain. Further complicating the morale process for disciplinary actions. problems are the enhanced" pat down procedures added to screener's job responsibilities in 2010. Screeners report being called Kim Kraynak Lambert of the AFGE was lappy with the understandably upset by being subjected to the pat downs after scrutiny and to the best of their ability protect this nation from molester, pervert, creep and much wone by passengers who are agreement, stating Tsos (Transportation Safety Officers) come setting off metal detectors in some airports TSA employees had a long list of issues they believed con terrorist attack. Now we can look forward to new rights and tributed to the low morale and turnover including the TSA new working conditions, and a chance to form a true labor pay-for-performance system, called Performance Accountability management partnership and Standards System (PASS), which was widely viewed by employees as unfair and discriminatory to older workers, minor ities and women." In an effort to gain more control over working conditions. TSA employees voted to allow the American Federa tion of Government Employees (AFGE) to represent them as a union in 2011. In 2012. the AFGE negotiated a collective bargaining agreement designed to correct the working conditions that TSA employees found objectionable. Terms of the agreement include the following Replacing PASS with a performance appraisal process that puts increased emphasis on evaluating officer's performance based on supervisor observations rather than certification test scores Awards for attendance, outstanding service leadership, and performance. Additional awards may be established at individ al airports based on their needs and challenges