Question: Summarize this into two to three paragraph Please. Sam who was the salesperson doesnt care about the consumers' rights because he just wants to make

Summarize this into two to three paragraph Please.

Sam who was the salesperson doesnt care about the consumers' rights because he just wants to make a commission from the sale so he didnt tell Bernie about the discount which was in the next few days.

Michelle, the sales manager, gave advice to sell the demonstration model of the TV to the customer and said that the customer will not know the difference that was professionally immature from the sales manager. Also, Sam was giving excuses to seal the deal that day and he told Bernie that they can get the television he wants in two days but in reality, it was going to take 4 to 5 days.

Both Sam and Michelle didnt care about their company's reputation because they were caring about their self-interest which shows they have a lack of maturity as well. It is clear that both of them dont want to learn more about dealing with the customers.

Michelle had a lack of decision-making model because when Sam went to her to talk about Bernie, she said to sell the demonstration and it was clear that she didnt want to make any decisions and didn't want to deal with the client for long. Sam on the other side also doesnt know how to make decisions with the customers, he made the excuse to Bernie to come back in 2 days to get his TV which was going to be in 5 days.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!