Summary Report for: 53-7064.00 - Packers and Packagers, Hand Pack or package by hand coffee and other products for shipping. Tasks Load materials and products into package processing equipment. Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools. Record product, packaging, and order information on specified forms and records. Examine and inspect containers, materials, and products to ensure that packing specifications are met. Measure, weigh, and count products and materials. Mark and label containers, container tags, or products, using marking tools. Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. Transport packages to customers' vehicles. Assemble, line, and pad cartons, crates, and containers, using hand tools. Knowledge Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Abilities Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp. manipulate, or assemble objects. Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. Near Vision The ability to see details at close range (within a few feet of the observer). Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects. Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out' or fatiguing Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a Speech Recognition The ability to identify and understand the speech of another person. Education High school diploma or equivalent National Median wages (2012) $9.57 hourly, $19,910 annual Question 1 Not yet answered Marked out of 34.00 p Flag question Using the Supplemental Information provided with this assignment, explain how the description of the packer's job that the company adopts will affect recruiting, selection, training, and performance management for packers in the future. Question 2 Not yet answered Marked out of 33.00 p Flag question Top management has identified several problems with the company's current packers. First, packer turnover is very high even by industry standards. Second, there are increasing numbers of customer complaints about inaccurate orders, coffee beans being packed with many broken beans in the packages, and incorrect mailing addresses. The company has investigated and has found that the broken beans problem is not a problem with the roasting, but with packers not following proper procedures when filling packages. The inaccurate orders and incorrect addresses also originate with the packers and not with the departments that provide the information. Given these problems, you need to identify some solutions. You may consider: Recruitment: the company has hired through local employment agencies and an occasional newspaper ad. It has been suggested that they consider encouraging their current employees to refer potential employees. Is this program likely to generate more high-performing employees? Explain why or why not? How should the company organize such a program? Question 3 Not yet answered Marked out of 33.00 P Flag question Top management has identified several problems with the company's current packers. First, packer turnover is very high even by industry standards. Second, there are increasing numbers of customer complaints about inaccurate orders, coffee beans being packed with many broken beans in the packages, and incorrect mailing addresses. The company has investigated and has found that the broken beans problem is not a problem with the roasting, but with packers not following proper procedures when filling packages. The inaccurate orders and incorrect addresses also originate with the packers and not with the departments that provide the information. Given these problems, you need to identify some solutions. You may consider: Selection: the company has hired after a brief interview with a manager and a check of the applicant's previous work history. It has been suggested that the company consider adding other selection tools like personality tests, integrity (honesty) tests, or work samples. What personality dimension (s) might be helpful? What elements of the work would you want to sample? Would honesty tests be helpful? Consider the costs of such measures when you consider the benefits