Summary the case study.

empi cir places, there was general con- fusion about what they should do and how they should do it. customers clamored for their filters. Meanwhile, the The flood quickly became old news to the firm's out-of- state customers, wh rs, who wanted filters, not excuses. Phil Mann, Questions e end of this the firm's president, was at his wits' end. He had about 30 new 1. Should Phil and Linda ignore the old-timers' protests eone study. employees, 10 old-timers, and his original factory supervisor, and write the job descriptions as they see fit? Why? Why have in each Maybelline. He decided to meet with Linda Lowe, a consultant not? How would you go about resolving the differences? 2. How would you have conducted the job analysis? What in Strategic should Phil do now? in Resource nts, do four dentify the red knowl- ple-choice CONTINUING CASE would be (4) if time CARTER CLEANING COMPANY our team's s in other The Job Description Based on her review of the stores, Jennifer concluded that supply, and energy costs. In accomplishing that general aim, one of the first matters she had to attend to involved devel- a specific store manager's duties and responsibilities include oping job descriptions for her store managers. quality control, store appearance and cleanliness, customer As Jennifer tells it, her lessons regarding job descriptions relations, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory con- in her basic management and HR management courses were trol, spotting and cleaning, machine maintenance, purchas- insufficient to fully convince her of the pivotal role job ing, employee safety, hazardous waste removal, human descriptions actually play in the smooth functioning of an resource administration, and pest control. enterprise. Many times during her first few weeks on the job, The questions that Jennifer had to address follow. Jennifer found herself asking one of her store managers why will he was violating what she knew to be recommended company Questions policies and procedures. Repeatedly, the answers were either 1. What should be the format and final form of the store levelop "Because I didn't know it was my job" or "Because I didn't manager's job description? for know that was the way we were supposed to do it." Jennifer 2. Is it practical to specify standards and procedures in the knew that a job description, along with a set of standards and body of the job description, or should these be kept group, procedures that specified what was to be done and how to do separate? it, would go a long way toward alleviating this problem. 3. How should Jennifer go about collecting the informa- In general, the store manager is responsible for directing tion required for the standards, procedures, and job all store activities in such a way that quality work is pro- description? 4. What, in your opinion, should the store manager's job naire duced, customer relations and sales are maximized, and description look like and contain? job profitability is maintained through effective control of labor, oups, ob