SUMMATIVE ASSIGNMENT CASE 2 Read the following Case Study and complete the questions and/or instructions that follow. [50] Fashion Studio Fashion Studio is a clothing company which is in business for the past five years. The warehouse and retail shop is situated in Cape Town. Before the COVID-19 pandemic, the company had a customer relationship office, consisting of ten employees. Since the outbreak of the pandemic the company had to retrench eight employees. Customer complaints are stacking up and sales are down. 3. Critically evaluate the current customer service and provide inputs on how to improve it. You can include any part of what you have learned in this module, relating to: Pre-transaction elements Transaction elements Post-transaction elements Remember to refer to evidence in the case study. Do not discuss only theory. (35) Student Name and Surname: 4. Provide Fashion Studio guidance on what market strategy to follow. (15) SUMMATIVE ASSIGNMENT CASE 3 Read the following Case Study and complete the questions and/or instructions that follow. [50] Tiny Dolls Tiny Dolls is a toy manufacturing company which is in business for the past decade. The manufacturing unit and warehouse is situated in Tswane. Sales and marketing are spread over a large geographical area. Since the beginning of the COVID -19 pandemic, the company has seen a dramatic descend in profits. One of the areas identified for improvement is procurement. 5. You have been tasked by management to develop a turnaround strategy for the company. You need to address the following matter: Applying the nine procurement objectives to become more profitable. Remember to refer to evidence in the case study. Do not discuss only theory. (30) 6 Provide Tiny Dolls with guidance on how to improve their supplier selection process. You can include any part of what you have learned in this module, relating to: Supplier survey Supplier investigation and assessment Supplier choice . . (20)