Supermart is a local retail store that sells organic meat and food products, with a network...
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Supermart is a local retail store that sells organic meat and food products, with a network of 500 stores in the Greater Jakarta area. In addition to selling through physical outlets, Supermart also serves online sales. Supermart's vision is "to be the best retailer by providing quality and healthy food products with excellent service". To support its vision and mission, Supermart focuses on ensuring the supply of meat and food labeled organic, neat, clean store arrangement, and friendly employees. Question: a. Using the Balanced Scorecard perspective, identify and briefly describe the performance measures that are included in the financial perspective, customer perspective, internal- business-process perspective, and learning-and-growth perspective. (5%) b. Assume that this Supermart is in the Growth stage. Using the levers of control framework, explain what types of controls are most important to pay attention to! (5%) Supermart is a local retail store that sells organic meat and food products, with a network of 500 stores in the Greater Jakarta area. In addition to selling through physical outlets, Supermart also serves online sales. Supermart's vision is "to be the best retailer by providing quality and healthy food products with excellent service". To support its vision and mission, Supermart focuses on ensuring the supply of meat and food labeled organic, neat, clean store arrangement, and friendly employees. Question: a. Using the Balanced Scorecard perspective, identify and briefly describe the performance measures that are included in the financial perspective, customer perspective, internal- business-process perspective, and learning-and-growth perspective. (5%) b. Assume that this Supermart is in the Growth stage. Using the levers of control framework, explain what types of controls are most important to pay attention to! (5%)
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a The financial perspective of Super mart s Balanced Score card would include measures such as sales revenue profitability and return on investment Ad... View the full answer
Related Book For
Financial and Managerial Accounting the basis for business decisions
ISBN: 978-0078111044
16th edition
Authors: Jan Williams, Susan Haka, Mark Bettner, Joseph Carcello
Posted Date:
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