Question: Supply chain modeling enables managers to evaluate which options will provide the greatest improvement in customer satisfaction at reasonable costs. (Bordoloi, p. 250). Part 1
Supply chain modeling enables managers to evaluate which options will provide the greatest improvement in customer satisfaction at reasonable costs. (Bordoloi, p. 250). Part 1 of this assignment is to draw a supply or value chain of your organizational goods or services. Use Figure 9.1, Supply Chain for Physical Goods on p. 250, as a guide to complete this part of the assignment. Services can be considered as acting on peoples minds (e.g., education, entertainment, religion), bodies (e.g., transportation, lodging, health care), belongings (e.g., auto repair, dry cleaning, banking), and information (e.g., tax preparation, insurance, legal defense). Thus, all services act on something provided by the customer (Bordoloi, p. 250). Part 2 of this assignment is to draw the bidirectional relationships between the service delivery organization, its supplier, and the customer. Use Figure 9.3, Service Supply Bidirectional Relationships, on p. 250 as a guide to complete this part of the assignment. Make sure to provide details around these drawings that explain what is happening in each of the components and how the components are interrelated. Include your perspective of operations management in the modern economy
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
