Support Ticket #$10051$

Issue: Powering on the workstation results in a message on$-$screen stating, $$No OS Found.$$ What are the first three steps you can$$take to remedy the ticketed concern?$$

Windows $10$ OS

Has an initialized HDD SATA disks using MBR partitioning

Has a dedicated graphics card

Support Ticket #$10065$

Issue: Workstation requires multiple restarts because the screen continually goes blank. What initial steps should be considered$$based on the observed behavior? Note: The user states that the computer was installing software when the screen went blank.$$

Workstation Setup:

Windows $10$ OS

Has an initialized HDD SATA disks using MBR partitioning

Has a dedicated graphics card

Notes from tech: Update: User states that several software$$were updating on$$the device when the screen went blank.

Based on the scenario, perform the appropriate troubleshooting actions and help resolve the support tickets. You are a Windows support technician working on two support tickets involving users' workstations experiencing boot issues. You need to get the workstations working as soon as possible so the users can get back to their work schedule. Try to resolve the issue and ensure all aspects of the workstation are working as normal.

Support Ticket $\backslash$#$10051$

Issue: Powering on the workstation results in a message on$-$screen stating, $"$No OS Found." What are the first three steps you can take to remedy the ticketed concern?

$-$ Windows $10$ OS

$-$ Has an initialized HDD SATA disks using MBR partitioning

$-$ Has a dedicated graphics card

Support Ticket $\backslash$#$10065$

Issue: Workstation requires multiple restarts because the screen continually goes blank. What initial steps should be considered based on the observed behavior? Note: The user states that the computer was installing software when the screen went blank.

Workstation Setup:

$-$ Windows $10$ OS

$-$ Has an initialized HDD SATA disks using MBR partitioning

$-$ Has a dedicated graphics card

Notes from tech: Update: User states that several software were updating on the device when the screen went blank.

Based on the scenario, perform the appropriate troubleshooting actions and help resolve the support tickets.

Support Ticket $\backslash$#$10051$

Issue: Powering on the workstation results in a message on$-$screen stating, $"$No OS Found."

Select a task to begin troubleshooting ticket $\backslash$#$10051$: Select

The disk's presence is reported by the system's

firmware, but Windows still won't boot. What would you do next?

What is the third step you can conduct to attempt rectifying the $"$No OS found" issue?

Hint: $\backslash (\backslash$square $\backslash )$

$-1$st Question Choices

$-$ Run disk diagnostics $($if available$),$ and then run chkdsk$.$

$-$ Use startup repair tool $>$ Open recovery mode command prompt $>$ Use bootrec to attempt boot information repair

$-$ Press key sequence START$+$CTRL$+$SHIFT$+$B

$-$ Replace current SSD with a new SSD$.$

$-$ Enter bootrec $/$ fixmbr to attempt repair of the MBR$.$

$-2$nd Question Choices

$-$ Run disk diagnostics $($if available$),$ and then run chkdsk$.$

$-$ Use startup repair tool $>$ Open recovery mode command prompt $>$ Use bootrec to attempt boot information repair

$-$ Press key sequence START$+$CTRL$+$SHIFT$+$B

$-$ Replace current SSD with a new SSD$.$

$-$ Enter bootrec $/$fixmbr to attempt repair of the MBR$.$

$-3$rd Question Choices

$-$ Enter bootrec $/$fixmbr to attempt repair of the MBR$.$

$-$ Press key sequence START$+$CTRL$+$SHIFT$+$B

$-$ Replace current SSD with a new SSD$.$

$-$ Run disk diagnostics $($if available$),$ and then use a recovery option to run chkdsk$.$

$-$ Use startup repair tool $>$ Open recovery mode command prompt $>$ Use bootrec to attempt boot information repair

Support Ticket $\backslash$#$10065$

Issue: The workstation requires multiple restarts due to the screen continually going blank. Note: The user states that the computer was installing software when the screen went blank.

Select a task to begin troubleshooting ticket $\backslash$#$10065$:

After some time, the workstation boots into the

Windows desktop, then the monitor goes blank. What would you do next?

Select

What troubleshooting options are applicable to resolving the original issue in ticket $\backslash$#$10065?$

Run chkdsk

Runsfc

Rollback graphics adapter driver

Update graphics adapter driver

Replace SSD