Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the
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Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the detractors leave the company and there are no new customers, the new net promoter score will be:
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Statistics For Business Decision Making And Analysis
ISBN: 9780321890269
2nd Edition
Authors: Robert Stine, Dean Foster
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