Question: suppose Bank A has only one teller. The expected total time a consumer spends at this bank, CT , is 20 minutes and the average

suppose Bank A has only one teller. The expected total time a consumer spends at this bank, CT, is 20 minutes and the average effective process time of the teller, t_e, is 10 minutes. Assume that the coefficient of variation of interarrival times, c_a, and coefficient of variation of effective process time, c_e, are both equal to one. The total busy time of the teller in an 8-hour shift is:

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