Suppose that processing standard insurance claims involves three primary steps $($which we will call steps A$,$ B$,$ and C$).$ Employees work in parallel on separate insurance claims at each step. Each employee works on only one process step. The following table shows the number of people working on each step, and processing time per person:

Process Step A

B

C

Number of Employees $40$

$1030$

Time Required per Employee

$10$ minutes $4$ minutes $6$ minutes

a$)$ Find the raw process time for an insurance claim. Identify the items, resources, and draw flow chart.

BEM$2412024$ Spring

b$)$ Find the capacity of each step and identify the bottleneck step. What is the capacity of the system in claims per minute?