Question: Suppose that processing standard insurance claims involves three primary steps ( which we will call steps A , B , and C ) . Employees
Suppose that processing standard insurance claims involves three primary steps which we will
call steps A B and C Employees work in parallel on separate insurance claims at each step.
Each employee works on only one process step. The following table shows the number of people
working on each step, and processing time per person:
Process
Step
Number of
Employees Time Required per Employee
A minutes
B minutes
C minutes
a Find the raw process time for an insurance claim. Identify the items, resources, and draw
flow chart.
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