Suppose you are employed as a relationship manager at Tracker South Africa and you have just received the following complaint:

“After going through the process of adding device to my contract as now required by my insurer, Tracker SA agreed to call me back with an installation date. Tracker SA did not call me back. After 12 days I have to battle through call centres, being transferred without answer to eventually on the 3rd attempt getting a booking. This service is poor.”

Discuss and provide practical examples for any Five (5) recovery strategies that Tracker SA can use to respond to the above service failure.

Answer rating: 100% (QA)

Addressing the customers complaint and improving customer satisfaction is crucial for Tracker SA in this situation Here are five recovery strategies t... View the full answer