Suppose you had the opportunity to improve quality in a hospital in order to best deal with the COVID19 pandemic (a) Briefly list some of the areas of the hospital that you might consider for opportunities for quality improvement (b) For each of the above opportunities, identify a metric or metrics that you might use as measures of quality (c) An important part of any project is to identify the key process input variables (KPIV) and key process output variables (KPOV) So suppose you wish to improve operations regarding the testing of incoming patients for COVID19, and followon steps for the patient if the patient tests POSITIVE for the virus Briefly identify some KPIVs and KPOVs for this objective and relate them to possible customer criticaltoquality characteristics, the CTQs

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a Medicationrelated side effects are reduced The treatment of sepsis should be optimised The number of urinary catheter infections has decreased Reduced readmissions to the hospital Errors in medicine ... View the full answer