Suppose you were going to design a training program for newly hired sales associates for a retail chain. Results from the need assessment indicate they would need training on company policies and procedures, selling products to customers, and handling customer complaints and returns.

1. In bullet points, write the training objectives of the program.
2. What factors will you take into account before designing the program?
3. With justification, recommend the contents of the program.

What are different training methods? What method(s) of training will you use in this case and why?