SURVEY ON QUALITY 25 flaws and fixed solution with the 25 changed MANAGEMENT PRACTICES Whats wrong With this questionnaire

Find 25 flaws then fix flaws and mark the changes

Name: __________________________________ Telephone: ____________________ The first few questions ask about the quality of your organization. 1.1 Number of employees in your organization. Include indeterminate employees only. ___ under 10 ___ 10 to 25 ___ 25 to 50 ___ 50 to 100 ___ 150 to 200 ___ over 200 1.2 Which of the following are elements of your organizations quality plan? _____ Cost reduction programs (e.g. through restructuring, downsizing, etc.) _____ Retraining and upgrading employees skills _____ Improved education and involvement of employees _____ Less internal waste and error _____ Increased capital investment _____ Higher quality products and services _____ Other 1.2.1 Which would you say are the three most important? Why? 1.2.2 Are any of them part of a written plan that includes measurable goals, time frames, responsibilities, and budgets? Yes o No O 1.3 Please indicate whether you agree or disagree with each of the following statements Organizations should have a quality management plan Agree O Disagree O Organizations should have a mission statement Agree O Disagree O Organizations shoud provide training for employees Agree O Disagree O Organizations should not conduct employee opinion surveys Agree O Disagree O Bus should provide regular feedback to employees The next set of questions covers how your organization deals with specific quality issues and the ways in which employees learn about management practices such as TOM. 2.1 In 2004 did your quality management group meet to discuss any of the following issues? (a) Product quality (b) Employee morale or employee involvement (c) Customer satisfaction (d) Planning for improvement (e) Implementation of improvement plans If yes, how much time was spent? _____%of total time If no, go to question 3.1 2.3 How do employees find out about management practices? Attending courses and seminars _____% of total time Participating in management meetings and retreats? _____% of total time Reading magazine articles/books on TOM _____% of total time Total quality management includes many different techniques and practices. These questions are about the practices that your organization uses. 3.1 Does your organization have a mission or a vision statement? O Yes O No 3.1 Does your company assess training needs annually? O Yes O No 3.2 Are you in favour of not having a mission statement? O In favour O Against 3.3 Do you use process control? No Yes 3.4 Quality assurance system with which your company is registerd. O CSA Z299 O ISO 9000 Other (please specify) _____ 3.5 Please rate the following systems for employee involvement and feedback. Excellent Good Satisfactory Poor Formal mechanisms for employees to offer ideas and make suggestions 1 2 3 4 Employee recognition and awards 1 2 3 4 Employee opinion surveys 1 2 3 4 THANK YOU FOR YOUR TIME

AT&T 77% 42 SURVEY ON QUALITY 25 flow and fixed solution with the 25 changed MANAGEMENT PRACTICES What's wrong with this questionnaire Find 25 flaws then fix flaws and mark the shanges Name: Telephone: The first few questions ask about the quality of your organization. 11 Number of employees in your organization, Include indeterminate employees only. - under 10_10 to 25 25 to 5050 to 100_150 to 200 over 200 1.2 Which of the following are elements of your organization's quality plan? Cost reduction programs (eg. through restructuring, downsizing, etc.) Retraining and upgrading employees' skills Improved education and involvement of employees-Less internal waste and error - Increased capital investment Higher quality products and services Other 1.2.1 Which would you say are the three most important? Why? 12.2 Are any of them part of a written plan that includes measurable goals, time frames responsibilities, and budgets? Yes so No 013 Please indicate whether you agree or disagree with each of the following statements Organizations should have a quality management plan Agree Disagree Organizations should have a mission statement Agree Disagree Organizations shoud provide training for employees Agree Disagree Organizations should not conduct employee opinion surveys Agree Disagree Bus should provide regular feedback to employees The next set of questions covers now your organization deals with specific quality issues and the ways in which employees learn about management practices such as TOM. 2.1 in 2004 did your quality management group meet to discuss any of the following issues? (a) Product quality (b) Employee morale or employee involvement (c) Customer satisfaction Planning for improvement (e) implementation of improvement plans If yes, how much time was spent? of total time if no, go to question 3.1 2.3 How do employees find out about management practices? Attending courses and seminars_% of total time Participating in management meetings and retreats? __% of total time Reading magazine articles/books on TOMof total time Total quality management includes many different techniques and practices. These questions are about the practices that your organization uses 3.1 Does your organization have a mission or a vision statement? Yes No 3.1 Does your company assess training needs annually? Yes O No 3.2 Are you in favour of not having a mission statement? In favour Against 3.3 Do you use process control? No Yes 3.4 Quality assurance system with which your company is registerd. O CSA 2299 O ISO 2000 Other (please specify) - 3.5 Please rate the following systems for employee involvement and feedback, Excellent Good Satisfactory Poor Formal mechanisms for employees to offer ideas and make suggestions 1 2 3 4 Employee recognition and awards 1 2 3 4 Employee opinion surveys 123 THANK YOU FOR YOUR TIME