SWA Activity Answer Key Strategy great customer service get drivers to fly low cost fares short haul flights People interpersonally skilled intrinsically motivated friendly committed to SWA have lots of energy positive love the job, not just the pay Formal no external training value cost consciousness employee referrals for recruiting cooperation across functions employee stockholding egalitarian values HR treated as critical function prefer no airline experience flat hierarchy . no layoffs unionized Outcomes dedicated customers regular "triple crown winner" low turnover, fewer strikes consistently high stock value Informal "go the extra mile" work hard, play hard autonomy pushed down love fun and play embrace teamwork value initiative family-like Tasks . different roles do all tasks plane utilization - 11 days vs. 8 high labor productivity high utilization of employees o We've now described Southwest Airlines as it is presented in the case according to the congruence model components (please be sure to review you Southwest Activity Answers and have these handy while completing this discussion). We have all the pieces in place. But we have not analyzed it yet. To analyze congruence, compare each component to the strategy of the organization for whether they "fit" or are aligned versus if they are detracting or in conflict with each other. Conduct the following comparisons: 1) Pair Analysis: Tasks and People: Is the work/tasks being done by the right people? Task and Formal: Is the work done in a well-coordinated manner given the organizational structure in place? Formal and People: Does the formal organization structure allow the people to work together effectively? o People and Informal: Are the people working within a culture that best suits them? o Informal and Task: Does the culture support the nature of the work that needs to be done? Formal and Informal: Do the formal and informal structures work cooperatively or do they compete? . 2) All Components and Strategy: Do these components and each pair support implementation of the strategy? How/whyot? Overall, would you call this system congruent? Why/why not? As you conduct these analyses for the Southwest Airlines case, list points of congruence or incongruence that you see for each point above. 3) We credit the overall system at Southwest to Herb Keller. To complete your post, indicate one aspect of his leadership you see as critical to his success. Tie it to at least one of the leadership videos you watched in this module as evidence