System: Technical Help Desk System Dawn Help Desk Corporation is a global help desk company that works with leading multi-national technology corporations. The company offers help desk consultants who assists multi-national technology corporations with their technical help desk, technical support and after sales consultations. Due to the rapid growth, a Software Development department was established to improve and automate all the manual processes and workflows. The department is currently conducting a study in order to develop a new Technical Help Desk System to assist the help desk team with data capturing and information management. The Independent Institute of Education (Pty) Ltd 2022 Page 3 of 5 19; 20; 21 2022 The help desk team currently have an established and strict manual business process and workflow that they follow whenever they assist a customer. A help desk consultant collects customer details, and registers an incident, and sends it to a Technical Consultant for actioning. The Technical Consultant receives an incident, conducts initial troubleshooting, compiles an initial technical report and sends it to the Supervisor. Once finalized the initial technical report is forwarded to Supervisor. The Supervisor receives the initial technical report, confirms the details, and approves the report. As part of the business rules, a customer will be allowed to log more than one incident for items to be fixed. Using the serial number of the purchased item, the customer would be allowed to log incidents for many items. The maintenance account is allowed to idle with no item listing. Items belong to certain categories or are categorized. All Help desk consultants, Technical Consultants and Supervisors are all permanent employees of Dawn Help Desk Corporation and their information will be stored in one table on the database. The Help Desk Consultant would be assigned to many customers maintenance accounts. Lastly the maintenance account is allowed to idle with no Help desk consultant assigned to it. In terms of technology, the system will consist of a relational database based on a Microsoft SQL Server relational database management system (RDBMS) and will be developed using ASP.Net Core and other open-source platforms. The Software Development department at Dawn Help Desk Corporation has adopted agile project management instead of relying on the traditional approach to project management. The developers will handle their own Unit testing and further testing on the system will be outsourced to one of the leading Testing Consulting Company in the world because of the standards imposed by the multi-national technology corporations that have entrusted Dawn Help desk Corporation with their help desk operations. Q.2.1 (20) Based on Dawn Help desk Corporation's current established and strict manual business processes and workflow outlined in the case study, develop a comprehensive UML activity diagram to model the workflows