Question: SYSTEM UTILIZATION IN SERVICE MANAGEMENT An Operations Management Simulation Scenario 1 In this scenario, assume the office processes just one type of policy: a request

SYSTEM UTILIZATION IN SERVICE MANAGEMENT An Operations Management Simulation Scenario 1 In this scenario, assume the office processes just one type of policy: a request for underwriting (RUN). Because all policy requests are RUNs, there is low variance in processing times at each workstation. New policy requests arrive every 10 minutes

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