Question: T. Shona is having issues learning the company's CRM system and has a loan ready to submit. Referring to the FMB Assessment Toolkit, answer the

T. Shona is having issues learning the company's CRM system and has a loan ready to submit. Referring to the FMB Assessment Toolkit, answer the following questions:

a. What learning should Shona complete in order to adapt to me system and when can she complete this?

b. Which team members should be able to also provide support to Shona regarding the software?

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