targets as Key Performance Indicators (KPIQS) within larger Key Result Areas (KRAQS). Explain the importance of the establishment of KRAQS and KPIQS in the development of the operational plan. In your explanation list three (3) important targets to satisfy the key result area for cost savings for the business mentioned in the case study. How would you monitor performance to the targets to ensure they are achieved? 3. Many believe that few business owners or managers are challenging what is in their operational plans. They overlook assumptions made when assessing the impact of risks. If these assumptions prove inaccurate, the damage to the business will be great, particularly if strategies to limit the consequences of risk are not included as part of the operational plan. Comment on the truth of this statement. Explain the importance of risk assessment and analysis in the operational planning process. Include two examples of potential risk in the establishment of the health-care business in the case study and how these risks might be minimised. 4. The management of capacity and the availability of human resources within the business is the key to the ability to: A. meet the demands of customers, and B. satisfy marketing strategies. Referring to the business, mentioned in the case study, List and then Describe three (3) areas which must be taken into account when providing for human resources within the operational plan