Task $15.$ complex system in computer science $-$ we visited a small biscuit factory

In the text below, the following answers from the owners were obtained:

Small micro$-$production $($they want to remain a small production and maintain quality$)$ up to $12$ people $($people are local $->$ an advantage when working because of a better understanding, they are not foreigners$)$ in two shifts. They want to stay at the same number of people but have a larger number of cookies they produce. The process of making cookies: $1)$ the dough is mixed in $2$ large bowls, a cookie is formed with a syringe. Only plant$-$based ingredients are added and they have no sugar. They can bake $20$ kilograms$/1$ hour, they bake for $10-16$ minutes. Packaging is done by a machine. When mixing the dough, baking, cooling and forming, a person participates, it is not automated. Employee Bonuses: They get damaged cookies and sell them to others in the area for a lower price. Bonuses if the worker is not on vacation too much. The training of new employees lasts up to $6$ months and is done on the job within the company. The owner and co$-$workers go to conferences in Germany $($Biofach$)$ and America to hear the latest news and thus come up with their own recipes $>$ try them out until the mixture is good for cookies. The new plant was built with $60\%$ EU funds and they automated: packaging $($a machine stacks the packaging and pushes the biscuit inside$),$ two large ovens for more cookies, a dough mixer. Quality control is every $9$ months and is based on the edibility of biscuits in different conditions, storage. The design of the box is done by a local graphic company. Biscuits are distributed to large retail chains and small biscuits are specially made for catering and hotel packages. Foodstuffs $($they are more difficult to obtain because they have to take large quantities$)$ are of bio origin and are imported from other countries $($Asia$).$ Distribution is through contracted suppliers.

For the above$-$mentioned selection of a complex system, it is necessary $($something is freely added to the report so that all questions can be answered$)$:

Introduction

$1\mathrm{.}1$ Description of the process you are studying and definition of the problem as seen by the industry.

$2.$ Definition of the observed process as a complex system

$2\mathrm{.}1$ Using the example of the process you are studying above, interpret the definition of complex

systems $($below we will talk about complex systems$).$

$2\mathrm{.}2$ Define who are the potential users of this entire complex system and who they are

its basic functionality.

$2\mathrm{.}3$ List the basic requirements that this system should meet. Answer the question

what do you expect the entire system to do according to the end user.

$2\mathrm{.}4$ Define the basic functions of such a complex system. What are the answers to the question?

basic elements required for the system to deliver the requirements from $2\mathrm{.}3.$

$2\mathrm{.}5$ Sketch the structure of a complex system with the help of company employees. At that

try to systematize the solution with the help of system design principles.

$2\mathrm{.}6$ Can you identify the management problems of such a system that may arise

due to changes that are beyond the company's ability to act, for example, you can

imagine what would happen to the system if the number suddenly increased and$/$or decreased

users, or when the number of users would vary during the day, month? How much is the system

resistant to changes in the environment, eg supplier capabilities, changes in demand

products, changes in the labor market, availability of raw materials and resources.

$2\mathrm{.}7$ Describe the challenges you might encounter during development, maintenance and integration

of such a system in real companies, when introducing new users of the system,

new functionalities, mass traffic, limited resources.