Task

$1$

: Analyzing a Business Process

Identify a business process that you have experienced recently. For example, purchasing

groceries online, registering for a healthcare appointment, or streaming music through a

mobile app.

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$$List the steps in the business process, explaining how the system interacts with the

users at each stage.

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$$Specify which parts of the process are automated and which parts require human

intervention.

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$$Why do you care about business processes when you plan to develop a new

information system?

Task

$2$

: Data, Information, and Decision

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Making

Once you have selected your business process, reflect on the data generated or captured.

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$$Identify key data

$($

e

$.$

g

$.$

$,$

$$customer name, payment information, timestamps

$)$

$.$

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$$Describe how this data can be processed into meaningful information for decisionmaking.

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$$As the manager or owner of this business, how would you use the information

generated by the system to enhance customer experience, improve efficiency, or

make strategic decisions? use instagram