Task $1$: Analyzing a Business Process

Identify a business process that you have experienced recently. For example, purchasing

groceries online, registering for a healthcare appointment, or streaming music through a

mobile app.

$-$ List the steps in the business process, explaining how the system interacts with the

users at each stage.

$-$ Specify which parts of the process are automated and which parts require human

intervention.

$-$ Why do you care about business processes when you plan to develop a new

information system?

Task $2$: Data, Information, and Decision$-$Making

Once you have selected your business process, reflect on the data generated or captured.

$-$ Identify key data $($e$.$g$.,$ customer name, payment information, timestamps$).$

$-$ Describe how this data can be processed into meaningful information for decisionmaking.

$-$ As the manager or owner of this business, how would you use the information

generated by the system to enhance customer experience, improve efficiency, or

make strategic decisions?

Task $3$: Feasibility Study

Suppose you are considering developing a new information system to improve the