Question: Task 1 James is preparing a training session for his coffee bar managers. He would like to hold a session on quality management. You have

Task 1 James is preparing a training session for his coffee bar managers. He would like to hold a session on quality management. You have been asked to prepare 3 or 4 information sheets which James can issue at the training event. The information sheets must inciude: a) an evaluation of theories of quality management used by organisations b) a comparison of the effectiveness of approaches to quality management used by at least two different business organisations c) a discussion on the need for continuous improvement in organisations

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