Task 1. Recently you received a complaint from Peter, a gym member, by email. Peter said he is not happy working out at the gym because people stay too long at the equipment during peak hours, and he can't seem to get on any machines to do his training. Peter also mentioned that the locker area is not clean. Peter said in the email that he is considering discontinuing his gym membership. Your task is to prepare a phone call script that you will use to call Peter to find out the main issue and what would be the best solution for the gym to keep Peter as a member.

TASK 2. You received an enquiry from Susan, a local Yoga community leader. She wonders if her Yoga club members can get special membership fees with customised programs. Susan's Yoga club has 30 active members, and they are all very keen to join the gym to build their muscles strength. She also mentioned that she wants to meet you in person and discuss the opportunities. Your task is to prepare a proposal that you will send by email.

TASK 3. The receptionist staff has informed you she received complaints from some gym members who said that the water from the water fountain is too cold. You are not sure about the pros and cons of drinking cold water in general, as well as before or after exercising. Your task is to prepare a plan that you will use to tackle this particular issue. In your plan, make references to the benefits of drinking water during exercise.