Task 1 - Support effective workplace relationships (BSBLDR301)

Question 1

List three internal sources of information that can be used to improve organisational processes.

Question 2

List three external sources of information that can be used to improve organisational processes.

Question 3

Give examples of two organisational policies relevant to communication and outline their importance.

Question 4

Explain the words social and ethical and give examples of how you can communicate socially and ethically.

Question 5

Name two pieces of legislative and explain their relevance to workplace communication.

Question 6

List two strategies to adapt your communication for a diverse audience.

Question 7

Outline two common ways to resolve workplace conflict.

Question 8

List five causes of poor work performance and explain how they contribute to poor work performance.

Question 9

How does the work environment (including relationships and the social and cultural environment) support or impede completion of work tasks.

Question 10

List three (3) techniques for developing positive work relationships and building trust and confidence within a team.

Question 11

Outline two methods used to solve problems.

Question 12

How can you monitor, analyse and improve workplace relationships.

Question 13

What is the value of networks and work relationships for a team and organisation?

Question 14

What are techniques for communicating information and ideas to a range of stakeholders?